TLC Tech Support Centre

We're Here to Help You

Choose how you'd like to connect with our team — remote access for real-time troubleshooting, or submit a support ticket and we'll get back to you promptly.

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Remote Desktop Support

Allow a TLC Tech technician to securely connect to your computer in real time — the fastest way to resolve most issues.

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A Google account is required. You'll need to sign in or create a free Google account at the remote desktop page before your technician can connect. Your session is one-time and fully under your control.

How it works

1 Click the button below to open Google's secure Remote Desktop page in a new tab.
2 Sign in with your existing Google account, or create one for free — it only takes a minute.
3 Click "Generate Code" and share the one-time access code with your TLC Tech technician.
4 Your technician connects and resolves the issue. You can end the session at any time.

Open Remote Desktop

Opens in a new tab · remotedesktop.google.com

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Submit a Support Ticket

Not an emergency? Submit a ticket and our team will follow up to diagnose and resolve your issue on a scheduled basis.

✓ Track your ticket status anytime
✓ Attach screenshots or error messages
✓ Receive email updates on progress
✓ Full history of past support requests

Click the Support button at the bottom of the screen to submit a support ticket.